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Reconciliation & Dispute Staff

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As our Reconciliation & Dispute staff member, you’ll take the wheel in ensuring all daily, weekly, and monthly reconciliations tasks are executed in a timely and accurate manner. You’ll also get a chance to implement and participate in critical projects to improve the quality, error detection, and prevention, and increase productivity and efficiency for the platform. You’ll oversee the accountability and reconciliation of our millions of GoPay transactions, and work with various internal stakeholders to roll out critical reconciliation projects and initiatives for the wider Financial stream.

What You Will Do

Gain a deep understanding of the current reconciliation processes, and update these procedures based on the latest end-to-end processes and services
Monitor reconciliation results and manage discrepancy aging for financial loss prevention and fraud detection to avoid potential complaints from customers/partners
Analyze, propose, and implement an updated and more effective reconciliation process
Collaborate with various internal stakeholders to implement successful critical projects and initiatives that will be rolled out to the wider the Finance Reconciliation team.

What You Will Need

A relevant Bachelor’s degree
At least 2 years of experience reconciliation, finance, or accounting
Strong problem-solving skills to conduct effective and efficient root cause analyses
A “team player” attitude in order to adapt to changes, strategize innovative reconciliation resolutions, and collaborate with multiple stakeholders
A strong analytical mindset in order to understand the context, find correlations between topics, and draw conclusions
Proficiency in English and Bahasa, both verbal and written, in order to communicate with our international teams

Our Reconciliation team, part of the wider Financial stream, comprises 3 pillars: consumers/driver-partners, small-medium businesses/enterprise, and control & payout monitoring. Based in Jakarta, Indonesia, we collaborate with various internal and external stakeholders on all matters related to reconciliation, settlement, and disputes. We ensure the accuracy and completeness of GoPay's transactions, including its services such as GoPay Top Up, Withdrawal, and Merchant Payout.

What drives us is our shared sense of urgency for making process improvements that will leave a company-wide benefit, as well as ensure our partners and customers have a delightful experience on our platform. Should you have any questions on how to ensure your transactions are posted and paid correctly, you know who to come to.

As our GoPay platform, users, and services continue to scale rapidly, our team has been busy working on automation and process improvements for our stream, with our collective goal of ensuring GoPay is better positioned as the most trusted platform for our customers and partners alike.

Despite the work, we do know how to have fun, too. We're a small team, so we've inevitably grown close as friends. While we do miss our monthly outings and dinners, we enjoy catching up over Slack and Zoom calls, where we share our favorite ways to spend time safely at home (Netflix and baking marathons, galore!).

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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