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Senior Manager, Merchant Engagement Strategy

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About the Role

Fasten your helmet and climb on board if you’re ready to be our next Senior Manager, Merchant Engagement Strategy. As a Senior Manager Merchant Engagement - Strategy, you will take the wheel in defining the segmentation, planning as well as the execution program for millions of unmanaged merchants. You'll be working closely with Region and HQ team to create and improve the engagement strategies for our merchants.

What You Will Do

Define and evaluate the segmentation of unmanaged merchants as well develop tailored engagement activities for each of the segments
Establish and lead strategic projects and initiatives to improve the engagement and assortment of merchants from Gojek’s product perspectives
Collaborate with key stakeholders both in HQ and Region to design and implement the engagement initiatives
Define the key motions as well as calculate the overall capacity planning related to the telesales and canvassers nationwide

What You Will Need

Minimum 5 years of relevant experience, with proven track record of leading region business
Strong business-sense with proven strategic planning capability
Ability to build executable plans, with an effective execution framework using limited tools/resources at hand given that the scope is an incubation business
Strong problem solving skills involving multi-discipline domains
Good project management skill and ability to work through other people using impact and influence approach instead of direct authority instruction approach
Experienced in Data Analytics tools would be a plus (SQL, Tableau)

About the Team

Our Merchant Engagement Strategy team consists of 6 people based in Jakarta. We are passionate to build and improve the digitization of MSME business, especially unmanaged merchants of Gojek nationwide. We love playing with data and are working closely with region team to brainstorm and A/B test together as well learn from it.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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