Retail Admin

About Us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The Team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

The Role

As part of the Retail Team, you will be responsible for helping to provide proactive and effective administration; become a practical support for our retail business unit, and become one of the bridges between store and headquarters contributing to a smooth and cooperative working environment. Reporting into the Area Supervisor, you will be integral to the success of Love, Bonito especially as we go into hyper growth over the next few years!

Administration

• Recapitulating daily sales per store input by store team, to be matched with our internal system and external vendor system.
• Recapitulating daily footfall to our systems.
• Recapitulating retail channel performances (daily, weekly, and monthly) including shared weekly & monthly meeting decks.
• Posting all sales input results into our external vendor systems.
• Become an informant to the store teams regarding consolidation, any goods movement and any sale listing from Merchandising teams.
• Responsible for making direct order and return order forms to be inputted at the external vendor systems.
• Maintaining and helping stock opname stores.
• And any ad- hoc duties.

Retail Operations

• Continuously innovating how to find ways in improving the smooth flow of communication, operations and manpower within the retail store team and headquarters.
• Responsible for upgrading and upholding a high service quality for the retail staff; which includes training, reviewing and onboarding service staff.
• Frequent store visits to spot training gaps, evaluate the effectiveness of recent training and build strong relationships with store teams.
• Maintain great relationships with external vendors such as department stores both head office and on-floor personnel to improve performance.

Requirements & Experiences :

• 1-2 years of experience in retail as retail ops or related experience. Fresh graduates are welcome!
• BA/BS degree in business and management, marketing, economics or other related fields.
• Detail oriented, highly analytical and distinctly logical.
• Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results.
• Great management and people-development skills.
• Effective communicator and an influential team player.
• Able to make conversation in English.

What You Should Be :

• A passion in retail, fashion and customer experience.
• A customer-centric mindset - always thinking of the customer first!
• Strong communication skills and ability to influence teams.
• A knack for seeing needs & gaps and coming up with creative solutions to fill them.
• A fast learner, possess excellent organizational, budgeting and project management skills.
• A self-starter, proactive and hands-on approach. Get it done right and fast!
• The magic balance between intuition, experience of what you know works, and research/data driven recommendations.
• Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems which may arise.