Business Operations Improvement (BOI) - Retail Banking

Responsibilities

• Analyze and evaluate key business and operational processes, particularly in loan underwriting and collection, including procedures, systems, and documentation.
• Identify gaps or inefficiencies and propose practical solutions to enhance process effectiveness and overall business performance.
• Assist in coordinating with both internal teams (e.g., Operations, Risk, Product) and external stakeholders to implement process improvements and ensure smooth cross-functional collaboration.
• Collect, compile, and analyze data related to business and operational performance, ensuring accuracy and timely delivery in line with reporting deadlines.
• Support the preparation of performance dashboards, presentations, and regular business reviews.
• Take ownership of assigned workstreams and demonstrate initiative in solving problems and driving progress.

Requirement

• Bachelor's degree in Business, Finance, Economics, Engineering, or a related field from a reputable university.
• Fresh graduates or candidates with up to 2 years of experience are welcome to apply.
• Strong analytical, problem-solving, and communication skills.
• Interest in banking, financial services, and customer-focused business strategies. Proficient in Microsoft Excel and PowerPoint; experience with data tools (e.g., SQL, Tableau) is a plus.
• Self-motivated, adaptable, and eager to learn in a fast-paced environment.