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Regional Operations Manager, Jakarta

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About the Role

Fasten your helmet and climb on board if you’re ready to be our Regional Operations Manager for Jakarta. Reporting to the Regional Operations Head, you oversee the Operations team in your region - specifically, the full spectrum of operational activities related to our driver partners. This includes operations monitoring (i.e. acquisition, onboarding, engagement, suspension), certifying the SOP is in compliance with district regulations, and collaborating with various stakeholders to ensure the full capacity of the performances of our driver-partners. Your efforts will help ensure that our driver partners in the region are given the care, experience, and opportunities they deserve.

What You Will Do

Responsible for completed orders and profit and loss target achievement
Provide analytics to support operations team such as BCR, fraud rules, etc. at the regional level
Deploy defined strategies from operations perspective during the process of establishing the new area of service
Ensure SOP and legal compliances in the region
Support ROH to oversee all districts and branches operations
Analyze driver states & their behavior metrics to generate more reliable supply
Support ROH / VP Region in product changes roll out in the region

What You Will Need

At least 5 years experience in Supply Chain planning, preferably at the managerial level and from Multi-National Company
Strong analytical thinking and problem-solving skills using various improvement tools and methods
Good understanding of supply and demand planning
Solid experience in project management and managing stakeholders
Able to create creative solutions toward operation issues and empower the relevant team to execute properly
Fluent in Bahasa Indonesia & proficient in spoken and written English

About the Team

Our Regional Operations Manager team is based in Jakarta. We have one main goal: to strengthen our market share in the SEA market, combining strategy with local insights to propel our business onwards and upwards. We maintain a holistic view of Gojek within the Jakarta team, constantly striving better to understand the region's issues from the ground and provide tech-based solutions and actionable steps forward. We collaborate with internal (Product Management and other cross-functional teams), external (driver-partners, merchant-partners, and customers), and stakeholders to keep a holistic view of Gojek in Jabodetabek. We also strive to understand the region's issues and work to solve them with on-point actions and deliverables.

In the past, our team has worked on projects predominantly surrounding our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family, among other things. One of our favorite projects was collaborating with the Gojek foundation to help our driver-partners during the COVID-19 pandemic (Posko Aman, Driver Vaccination Program). More than establishing Gojek as the most trusted partner in the region (and beyond), we want to make sure our driver-partners genuinely enjoy being part of our family and work to make sure they understand how appreciated they are.

When we aren't busy with work, you'd probably find us binge-watching Netflix shows or grabbing some coffee-to-go at a café. Working from home has been a strange time for many of us, so our team has been taking time on our calls to trade advice on the best ways to keep sane with this new work setup. We're made up of cycling enthusiasts, video game lovers, and talk show fanatics. Once COVID subsides, we're excited to get together for our weekly in-person hangouts again.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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