Payment Operations Manager

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position sits in our Payments team, a fast-growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. Reporting to the Team Lead of Payments Operations, you will be part of the dynamic team that span across the region. The team executes day to day payment processes, which includes reconciliation, payouts and refunds, whilst delivering the best possible user experience.

What will you do :

• Oversee and own the day-to-day operations to ensure reconciliation of payments, payouts and refunds is done on time and 100% accurate.
• Lead monthly financial and regulatory reporting for our payment partners and regulatory bodies.
• Manage day-to-day relationships with our third-party operational partners (banks, network partners, payment processors and other fintech).
• Create monthly analytical reports and insights on the company’s financial operations to guide strategy on margin improvements and pricing.
• Work cross functionally with different internal Teams to suggest product design or process enhancements that will streamline and improve operations, to ensure adherence to our risk management framework and to deliver an exceptional user experience on CardUp.
• Setup the company for future success by constantly questioning the status quo and highlighting operational inefficiencies that affect the scalability of the business. Think out, suggest and follow through on process improvements, and lead all operational efforts.
• Be the champion for operational procedures across the payments organisation.
• Assist with internal and external audits, liaising with auditors to ensure appropriate monitoring of company operations is maintained.

• Bachelor’s degree holder in Business, Finance or related disciplines
• Minimum 6 years of experience in an operations role within the payments or fintech industry.
• Proven track record running operations teams at scale across multiple markets in a regulated financial institution or fintech.
• Self-starter, entrepreneurial mindset with drive and initiative to solve problems.
• Strong attention to detail and the ability to effectively manage time, priorities and complete tasks with tight deadlines.
• Flexible and able to multi-task in fast-moving and sometime ambiguous environment, driving toward clarity and solutions.
• Sound judgment and strong sense of ethics.
• Excellent communication skills and personal qualities of integrity, credibility and quality.
• Strong command of the English Language (written and verbal).

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity