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Learning and Development Manager - Operations (Makati)

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Main Duties

Collaborate with appropriate Unit Heads to determine Fleet Officers’, Riders’, and Drivers’ training needs
Support to build a training curriculum with Fleet Officers, Riders, and Drivers as target participants.
Prepare modules and training visual guides for each topic in the training curriculum including SOP, Policy & Work Instruction writing.
Establish priority trainings per quarter and prepare a quarterly calendar of trainings
Ensure participants lists and coordinate corresponding training sessions to concerned Area Managers.
Facilitate in-house lectures, workshops, and individual training sessions
Ensure newly hired/promoted Fleet Officers are well trained prior to deployment to hub
Plan and endorse for approval training budgets
Ensure attendance of target participants per training
Prepare a training feedback form and issue the same to participants
Coordinate with concerned Units to monitor whether training participants are able to apply learnings from the training. Conduct checks to confirm the same.

Qualifications

College Graduate
Experience with establishing 5S practices
Proven training creation and facilitation experience
Interpersonal skills
Good judgment
Experience in SOP/Policy/Work Instruction writing
Experience with DOLE audit

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