Fleet Resource Specialist

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The main goal of the Resource Management Support (RMS) team is to build standardized processes and frameworks so that the Fleet and Shipper Operations teams can build and manage their fleets efficiently, to in turn achieve the necessary capacity to support operations.

The Resource Management Support Specialist may be assigned tasks related to any of the following functions

A. Acquisition and Onboarding of External Service Contractors (ESC) Vendor Partners

Actively source for ESCs through various channels

Conduct initial screening of sourced ESCs and endorse candidates to the Manager for deliberation

B. Vendor Management and Manpower Requisition

Maintain relationships with the agency vendors to ensure strong performance and adherence to NV policies.

Monitor ESC KPIs such as deployment rate, success rate, and productivity and recommend next steps with operations.

C. Fleet Mix - Diversification and Flexibility of Fleet Resources

Achieve the defined fleet mix for the assigned area

Avoiding heavy reliance on vendors for any assigned area

D. Retention

Develop and implement programs that would aim to improve the retention of in-house and contracted delivery partners

E. SOP Development and Process Improvement

Develop policies, procedures, and frameworks so that the Fleet and Shipper Operations teams can build and manage their fleets efficiently

Assist in process reviews and documentation

Bachelor's Degree (Any Course)

At least 2 years worth of related work experience, such as in vendor management and procurement or in fleet operations

Above average understanding of last mile logistic operations

Proven supervisory or team management experience

Above average proficiency in MS Excel; Data processing and analysis

Can build rapport with riders, station heads, and mid level Managers

Able to work independently and can work under pressure to meet deadlines

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