Head Risk Operations

Job Description:

• Business Operation Governance:
• Ensure the existence of business processes (SOP) for crucial business processes and credit policies.
• Conduct Quality Assurance by ensuring operations comply with SOP and work guidelines.
• Ensure operational compliance with banking regulations and address regulator audit findings.
• Anti-Fraud:
• Identify, investigate, and document fraud incidents.
• Provide mitigation recommendations for identified fraud patterns.
• Credit Analyst:
• Conduct critical data checks such as personal information and manage crucial data changes in the loan management system.
• Risk Assessment and Mitigation:
• Periodically evaluate risks associated with business processes and credit policies.
• Identify and design operational risk mitigation strategies.
• Key Performance Indicators (KPls) and Objectives Key Result (OKR) Monitoring:
• Set and monitor relevant operational KPls and OKRs.
• Develop improvement measures based on KPI and OKR monitoring.
• Stakeholder Communication:
• Communicate with internal teams, regulators, and relevant parties to ensure a clear understanding of risk operational policies and procedures.
• Training and Development:
• Design and implement training programs to enhance the team's understanding of operational risk and compliance.
• Technology and Innovation Integration:
• Ensure the use of cutting-edge technology to support operations and risk mitigation.
• Oversee the implementation of innovations in risk management.
• Continuous Improvement:
• Promote a culture of continuous improvement by identifying and implementing process improvement actions.

Requirements:

• Education and Experience:
• Bachelor's degree in Business Administration, Finance, Risk Management, or a related field. Advanced degree or professional certification is a plus.
• Minimum of 5 years of experience in risk operations, retail banking, or a related field.
• Demonstrated experience in business process governance, quality assurance, anti-fraud initiatives, credit analysis, risk assessment, and mitigation.
• Skills and Competencies:
• Strong understanding of retail banking operations, business processes, and credit policies.
• In-depth knowledge of regulatory requirements in the banking industry, with a proven ability to address audit findings and ensure operational compliance.
• Proficiency in fraud detection, investigation, and documentation.
• Analytical skills to conduct critical data checks and evaluate risks associated with business processes.
• Excellent communication skills for effective stakeholder communication and the ability to convey risk policies and procedures clearly.
• Experience in designing and implementing training programs to enhance the team's understanding of operational risk and compliance.
• Familiarity with cutting-edge technology and a proactive approach to integrating innovations in risk management.
• Demonstrated ability to monitor and analyze Key Performance Indicators (KPls) and Key Results (OKRs) to drive continuous improvement.
• Strong leadership and project management skills to oversee the implementation of process improvement actions.
• Personal Attributes:
• Detail-oriented with a commitment to maintaining high standards of accuracy and quality.
• Proactive and solution-oriented mindset with the ability to drive change and innovation. Strong interpersonal skills to collaborate with internal teams, regulators, and other relevant stakeholders.
• Ability to thrive in a dynamic and fast-paced environment.
• Commitment to professional development and staying informed about industry trends and best practices.
• Additional Considerations:
• Familiarity with machine learning models, data analytics, and automation technologies is an advantage.
• Experience in managing cross-functional teams and fostering a culture of continuous improvement.