Guest Relation Officer (BOAT) - AYANA Komodo

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.

Responsibilities

• Greet guests upon arrival and escort them to their accommodations
• Take ownership of any guest complaints and resolve them in a timely and professional manner
• Make restaurant and activity reservations for guests
• Provide information to guests about the local area and attractions
• Respond to guest requests for additional amenities or services
• Coordinate transportation for guests to and from the resort
• Assist guests with check-in and check-out procedures

• Bachelor's degree in hospitality management or related field
• Minimum of 2 years experience in the hospitality industry
• Excellent interpersonal and communication skills
• Strong attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and hotel management software
• Strong customer service orientation and commitment to excellence