Guest Relation Officer (Mandarin Native) | AYANA Komodo

AYANA Hospitality is proudly seeking a Mandarin Guest Relation Officer (Native) for our stunning AYANA Komodo resort. This pivotal role is dedicated to enhancing the overall guest experience for our Mandarin-speaking clientele. You will be responsible for delivering exceptional service, ensuring that every guest feels welcomed and valued during their stay.

Responsibilities

• Welcome Mandarin-speaking guests upon arrival, providing a warm and personalized check-in experience
• Address guest inquiries, requests, and concerns effectively and promptly
• Provide detailed information about resort amenities, services, and nearby attractions in Mandarin
• Coordinate with various departments to fulfill guest requirements and preferences
• Handle guest complaints professionally, working to resolve issues to their satisfaction
• Maintain accurate records of guest preferences and feedback for future visits
• Assist with arrangements for special requests, events, and activities
• Promote hotel services and amenities to enhance the guest experience

• Native fluency in Mandarin and strong English communication skills; knowledge of additional languages is a plus
• Previous experience in guest relations or customer service, preferably in the hospitality industry
• Excellent interpersonal and problem-solving skills
• Ability to work in a fast-paced environment and handle stressful situations with grace
• Proficiency in hotel management software and Microsoft Office Suite
• A degree in hospitality management or a related field is preferred
• Flexibility to work various shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work