About the Role
As our Enterprise Risk and Governance Manager, you'll take the wheel in overseeing the internal and external reporting procedures of risk metrics, and create actionable insights for various Risk teams. You’ll establish a rigorous risk governance and risk reporting program to the Risk Management Committee and Audit Committee. Working closely with Operating company ERM teams on key material risks and mitigations, you'll also manage the aggregation of the Risk at GoTo level, and cultivate a risk management culture centered around trust and confidence amongst external stakeholders. Your efforts will directly bolster the continuous improvement of our platform integrity aimed at further amplifying users’ trust perception of Gojek, ensuring a safe platform they can count on and love to come back to.
What You Will Do
- Being part of the GoTo group, the role provides support to the Risk Management Committee (RMC) which in turn supports the Audit Committee in the oversight of the Group's risks and mitigations, as well as the adequacy and effectiveness of the Group's risk management and internal control system.
- Close engagement with the Operating Company’s ERM teams and business risk teams to establish risk strategies, identify, assess and monitor risks (including new and emerging risks as well as catastrophic risks) in a structured manner, and develop appropriate risk mitigation plans in accordance with the GoTos risk appetite and thresholds.
- Aggregation of GoTo level risks and oversight; monitor and report on the level of compliance to the Risk Appetite Statement and Risk Tolerance Framework which provides guidance to Management on key risk parameters.
- The role will also assist the Head GoTo Enterprise Risk Management in ensuring overall risk oversight for Operating Company -
- Report to the RMC and the AC on material matters, findings, and recommendations pertaining to risk management and also work with the Opco ERM Team and business risk teams to implement the appropriate risk management policies and procedures.
- Act as the risk advisor and promote risk awareness and accountability amongst Management and Staff in the Operating Company.
- Facilitate the preparation/update of the risk registers (and relevant risk reports containing risk indicators) which identify and assess the key risks facing GoTo’s business and review / monitor the internal controls to mitigate the risks. This entails identifying the risk areas where there exist gaps pertaining to policies or processes, and/or ineffective or inadequate resources (system, people, others), in order that the appropriate mitigation plans can be developed and implemented.
- Promote a risk and control awareness culture within the GoTo through risk awareness programs (communications, workshops, dialogues) and sharing of past learnings
What You Will Need
- Between 4-10 years of related experience in Governance, Risk, and Compliance.
- Experience working with Board/Management level Risk committees is a must.
- Advance knowledge in Governance, Risk, and Compliance related issues, and strong knowledge in recent compliance issues across industries/payment services.
- Knowledge of GRC tools and experience with different business processes.
- Ability to communicate and explain information and changes that may impact external customers.
- Strong analytical skills with an eye for detail in order to quickly identify problem points, foresee potential breaches and always be several steps ahead of the game.
- Strong interpersonal communication and multi-tasking skills in order to effectively install and stabilize new management processes and spearhead risk discussions amongst stakeholders of various levels.
- Strong Excel and presentation skills, basic working knowledge of SQL
About the Team
Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team consists of multinational and multi-background individuals, working together to anticipate and predict potential threats to our platform, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem. Our team is constantly working on projects that continuously bolster our platform, maintain Gojek’s overall integrity, and improve the resilience of our ecosystem across all the countries and regions we operate in. This is a particularly exciting time to join our family as we’re focused on scaling this team to support Gojek’s growing markets, businesses, and future product launches, propelling our services to all corners of the globe. The questions that are always in the back of our minds are: How do we push the envelope in bolstering our risk mitigation efforts, making them stronger than their last iterations, and how can we effectively increase risk awareness throughout all factions of our company? When we aren’t busy fighting potential risks and fraud on our Gojek platform, you’d probably find us binge-watching Netflix shows, testing out new food spots around town (mostly ordering in to maintain social distance), and chatting about our coming week on our weekly Zoom calls. Once COVID subsides, we’re excited to be able to meet and socialize over a meal again.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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