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Enterprise Key Account manager

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About The Role:

If you’re looking for a place with dynamic, high analytical thinking and have passion to grow the industry through leveraging the digital platform/technology, look no further. As our Enterprise Key Account Manager, you’ll be in charge to develop long-term relationships with a portfolio of major & strategic merchants, lead engagement, provide best-fitted Gojek solutions that will generate sales, and to lead game plans to enable delivery of joint business plan/target. Working closely with Sales Strategy, Sales Planning, Products Team, and others key stakeholders, you’ll take the wheel in developing Enterprise business for Gojek.

What You Will Do

Obtain in-depth and robust understanding of both Gojek & merchant’s business needs / issues, at the same time act as a consultant for each merchant by providing business solutions through Gojek products portfolios and build strong pipeline to achieve target
Work closely with merchants, includes approaching the new merchant and maintaining good relationships between GO-JEK and our merchants
Develop end-to-end joint business plans, monitor merchant’s performance versus target, create sales forecast based on Gojek’s plans & campaigns, assess competitive benchmarking, and anticipate potential business challenges
Create account plan for each merchant, recommend the expected support to close the revenue gap or potential improvement, represent merchant internally in Gojek, and utilize all available resources to manage the merchant's requirements as well as to coordinate with the other teams to support sales & business development strategies
Take responsibility for all services that Gojek delivers to each account, become the single point of contact from Gojek for engagement, project delivery & troubleshooting efforts

What You Will Need

Minimum Bachelor’s degree in any major (Especially Marketing, Business, Economics, or Communications)
At least 4 years of relevant work experience in handling enterprise accounts, and solid experience in handling F&B, retail, and/or groceries industry is a plus
A passionate, tech-savvy, self-starter, keen learner with an entrepreneurial mindset
Strong ability to leverage analytical capability to manage conflict and find a resolution
Good presentation skills including the ability to present to top decision makers or senior management
Good negotiation and deal-closing skills
Proficient in English (verbal and written)

About The Team

Our Enterprise Key Account Manager, part of the broader Operation & Sales team based in Jakarta, Indonesia. We help our Enterprise merchants to grow through a consultative approach, starting from understanding the need of industry as well as the influencing factors that drive the growth, identify pain points of the merchants, and develop the solutions according to our comprehensive understanding of the merchants.

Our deliverable is very important to GoJek since the merchants that we manage are strategic, hence, the success of our role will help to strengthen GoJek's reputation in the industry. Developing our business by helping our merchants to grow is our mission. We have done a remarkable achievement by providing various GoJek services to our merchants that have given a positive impact to our merchant’s business during this pandemic situation. We always think about how the partnership with our merchants could be brought into the next level that would give mutual benefit for both parties. Hence, we keep the motion with our merchants to work, collaborate, align and to achieve the objectives together.

Since we, as a team, are having the same vision; We work in happiness, transparent, communicative, and always willing to share our thoughts/experiences whenever one of the team members needs help at work. Looking forward to you being part of our family!

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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