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District Operations Manager, Jakarta

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About the Role

As District Operation Manager, you'll be an integral player in the Jabodetabek Region team based in Jakarta - Petojo. You’ll take the wheel in overseeing the supply management for the district, as well as the operational driver spectrum at the district level. This includes operations monitoring (i.e. acquisition, onboarding, engagement, suspension), ensuring the SOP is in compliance with district regulations, and collaborating with various stakeholders to aid our driver-partners in performing at their fullest capacity. The cherry on top: you’ll get to be a part of a team that works tirelessly to provide the best experience for our driver-partners.

What You Will Do

Accountable for day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)
Collaborate with District Head for day-to-day escalated issues around driver services
Collaborate with Sales and Consumer Engagement team to achieve shared target in District level
Responsible for end to end processes channel walk in center (Driver Support Unit) in the district
Ensure SOP and legal compliances in the district
Oversee satellites operations
Manage and evaluate all programs related with generating more high quality drivers in the region
Support ROH in product changes roll out in the region

What You Will Need

At least 5 years experience in operations, preferably at the managerial level and from Multi National Company
Have strong analytical thinking and problem solving skills using various improvement tools and methods
Have good understanding about supply and demand planning
Have good communication skills and good attention to detail and routine activities
Able to create creative solutions toward operation issues and empower relevant team to execute properly
Able to handle communication in community or mass conflict
Fluent in Bahasa Indonesia & proficient in spoken and written in English
Owning a Six Sigma Black Belt Certification is an added advantage

About the Team

Our District Operations team is a family of more than 10 people based in the area of Jakarta - Petojo. Working alongside the Product team, we are predominantly concerned with all things to do with our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family in the district, just to name a few things. We also oversee the supply within Gojek, including creating detailed business analyses, outlining problems, and developing solutions for our driver-partners.

One of the biggest challenges our team has had to face has undoubtedly been maintaining a high level of engagement with our driver-partners amidst the COVID-19 pandemic. To ensure our driver-partner ties remain strong with the company, we introduced online meet-ups and forums with our driver-partners where they can openly discuss their questions, concerns, and experiences directly with our team.

Our team genuinely enjoys what we do since we get to see the impact of our work reflected in our driver-partners everyday lives on the field. We're a fun group made up of avid readers, amateur gamers, Netflix watchers, K-pop listeners, and (guilty🙈) reality show watchers. We're also big foodies, since we're spoiled for choice here in Indonesia (food recommendations are always welcome!).

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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