Deskripsi pekerjaan
Job Description:
- Provides various types of training for new-hire and existing operation members based on needs which includes on-boarding, good case practice sharing, and refresher
- Monitor the implementation and effectiveness of the training program (e.g. Q&A session)
- Responsible for the training administration and report
- Deliver the test and analyze the test result at the end of each training session
- Define and maintain documentation of the most current operational process to be used for training material
- Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect
- Join briefing prior to training session and calibration session to improve the training material
Requirements:
- Bachelor鈥檚 degree and above from all majors
- A minimum of 2 years experience as a Trainer (preferably) or experience in Quality Assurance, Knowledge Management, Manpower Management, or similar positions
- Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
- Excellent communication skills and interpersonal abilities
- Analytical mindset with excellent organizational skills
- Strong knowledge in working policies, procedures, and rules of operational process
- Excellent problem analysis and problem-solving is required
- Strong presentation skills
- Driven and motivated
- Good team player, positive attitude, and eager to learn
