Telesales Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
- You will be responsible for training and overseeing the performance of Telesales Representatives.  - You should also be able to assist with the development and implementation of effective sales strategies for telesales teams in last-mile logistic industries.  - You should be able to address any customer queries, handle complaints, upsell ninjavan products, and not be limited to other sales work descriptions. - You will be responsible for achieving monthly and yearly sales targets given by NSM and Heads of Sales. - You should have excellent communication skills, people management, analytical and sales forecasting with the ability to maintain long-term customer relations.  - To be able to perform in this job role, you should demonstrate strong networking and negotiation skills.   - Furthermore, you should possess good leadership and decision-making skills.  - Your ability to perform under pressure and manage stressful situations will be a plus. 

Responsibilities

• Training Telesales Representatives 
• Assisting in the development of effective sales strategies 
• Implementing and monitoring the performance of sales strategies 
• Analyzing the performance of the telesales team members 
• Preparing and strategizing to reach monthly and weekly sales targets 
• Building and maintaining long-term customer relations 
• Addressing any customer queries and complaints 
• Maintaining an updated record of all important customer information in the database 
• Assisting in developing sales scripts 
• Recording sales calls and meetings details for future reference 
• Keeping a track of KPIs 
• Taking up any urgent requests or queries in a timely manner

Requirements

• Diploma/Bachelor’s degree in Marketing, Business Management, or a related field 
• Minimum at least 4-5years of work experience as a Telesales Manager, Telesales Representative, Telemarketing Executive , or a similar role in the Sales department 
• Familiarity with the latest industry trends and developments 
• Excellent communication, presentation, and negotiation skills 
• Good time management and organizational skills 
• Strong leadership skills 
• Ability to multitask and handle stressful situations 
• Highly motivated and detail-oriented individual 
• Ability to work under pressure

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