Shopeepaylater - Collection Trainer

Job Description

• Define and analyse overall collection team needs based on competency, skill-gap, and business updates as required.
• Provides vary types of training and coaching sessions for new-hire and existing operation members based on needs which includes on-boarding, good case practice sharing, and refresher.
• Ensure smooth process of new joiner to understand and demonstrate the correct usage of work tools, best practices, and do & don'ts.
• Provides training practice to overall level performers with emphasis on low-performer members with measuring standards to ensure quality output.
• Define and maintain documentation of the most current operational process to be used for training material.
• Coordinate with human resource on-boarding team regarding the placement of newly-hired team members.
• Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect

Requirements

• Candidate must possess Bachelor's Degree.
• A minimum of 3-years experience as Trainer or experienced in Quality Assurance, Knowledge Management, Manpower Management, or similar positions.
• Outstanding communication skills and interpersonal abilities.
• Analytical mindset with excellent organizational skills.
• Strong compliance-sense and knowledge in working policies, procedures, and rules of operational process.
• Strong computer skills including Microsoft Office.