ShopeePayLater - Collection Quality Assurance Team Leader

Job Description:

• Take recording sampling from Quality Assurance officers
• Analyse and evaluate Quality Assurance officers' job performance based on data and recommend action
• Provide reports related to the quality score of all Quality Assurance officers on an ongoing basis
• Provide coaching for Quality Assurance officers
• Regular calibration with the Trainers and Team Leaders
• Regular morning briefing with Quality Assurance officers
• Handle ad hoc Quality Assurance related works

Requirements:

• Minimum Diploma degree from any major
• At least 1-year experience as a Team Leader of Quality Assurance within the Collection area
• Collection oriented
• Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point)
• Strong analytical thinking and problem-solving skills
• Good team player, calm, fast adapt, and agile