ShopeePay - Fraud Operations Agent

Job Description

- Investigate anomalies in our transaction and logged data throughout the customer journey

- Detect fraudulent activities on e-commerce transactions, based on detailed data and learned patterns

- Performing daily fraud analysis on user and transactions

- Execute the identified users or transactions according to Fraud SOP

- Responding to internal fraud-related inquiries

Requirements

- Min. Bachelor Degree (preferably in Informatics System, Computer Science, Information Management, Law or Criminology)

- Someone with previous experience in Fraud is preferred

- Strong logical thinking, analytical thinking and problem-solving skills

- Good team player, positive attitude and eagerness to learn

- Driven, attention to detail and motivated

- Advance in Ms. Excel

- Willing to work in shift