Shopee Express - Customer Operations Lead

Job Description:

• Monitoring team to ensure operations on floor and all tasklist are being implemented properly
• Managing all Customer Service metrics to ensure it reached its KPI target
• Creating strategy & plan for Customer Service department
• Bridging with Shopee related unit to execute some initiatives on process improvement

Requirements:

• Min. 5 years experience as Customer Service Manager
• Strong communication skills in email, face-to-face conversation and calls
• Strong logical thinking and problem-solving skills
• Good team player, has positive attitude and eagerness to learn
• Driven and motivated