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Sales Support, Assistant Manager

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Managing Sales Administration

Ensure the sales support team’s accuracy and timeliness in entry and updates of purchase orders. Generate accurate billing invoices by following SOPs.

Managing customer support and order management

Ensure that the sales support team is able to perform well on day-to-day tasks, including but not limited to order tracking, shipment processing and general order management.

Managing customer engagement

Guide the sales support team to adequately support account executives in handling customer enquiries, feedback and issues.
Target/Goals : Improve customers’ experience and gather insights for process improvements

Process Management

Liaise with the business operations team to implement process changes and ensure that the sales support team is compliant with all processes.
Target / Goals : Implement changes through proper advisory planning and training for compliance

Requirements

At least a Bachelor's Degree from a reputable University
Minimum 3-4 years or more experiences in related background
Having experiences as Sales Support Supervisor, or Supply Chain
Experiences in Logistic company

Technical Competencies

Knowledge of Supply Chain
Proficiency in English Language
Proficiency in Microsoft Office
Proficiency in Google Suite
Proficiency in CRM and Salesforce

Soft Competencies

Problem Solving Skills
Logical Thinking Skills
Critical Thinking Skills
Interpersonal Skills
Customer Service Skills
Leadership Skills

Core Competencies

Team Management and Coaching
Communication, Active Listening, Problem Solving, Creative Thinking

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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