Sales Support, Assistant Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Managing Sales Administration

• Ensure the sales support  team’s accuracy and timeliness in entry and updates of purchase orders. Generate accurate billing invoices by following SOPs.

Managing customer support and order management

• Ensure that the sales support team is able to perform well on day-to-day tasks, including but not limited to order tracking, shipment processing and general order management.

Managing customer engagement

• Guide the sales support team to adequately support account executives in handling customer enquiries, feedback and issues.
• Target/Goals : Improve customers’ experience and gather insights for process improvements

Process Management

• Liaise with the business operations team to implement process changes and  ensure that the sales support team is compliant with all processes.
• Target / Goals : Implement changes through proper advisory planning and training for compliance

Requirements

• At least a Bachelor's Degree from a reputable University
• Minimum 3-4 years or more experiences in related background
• Having experiences as Sales Support Supervisor, or Supply Chain 
• Experiences in Logistic company

Technical Competencies

• Knowledge of Supply Chain 
• Proficiency in English Language
• Proficiency in Microsoft Office
• Proficiency in Google Suite 
• Proficiency in CRM and Salesforce

Soft Competencies

• Problem Solving Skills
• Logical Thinking Skills
• Critical Thinking Skills
• Interpersonal Skills
• Customer Service Skills
• Leadership Skills

Core Competencies

• Team Management and Coaching
• Communication, Active Listening, Problem Solving, Creative Thinking

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