Gojek sedang merekrut seorang
Risk Manager - Stolen Financials & Trust
Loker ini dibuat lebih dari 2 bulan yang lalu
About the Role
They say no man is an island, and this holds true here at Gojek. As our Gopay Risk Management - Money Back Guarantee, you’ll be part of the Gopay Risk Management team that directly impacts Gojek’s partners. Your main objective will be to work with the operations team in building the SOP for closing the claims and disputes. The Risk Management team will be your companions during this ride. Best yet, you’ll have the opportunity to flex your analytics and management skills, getting us even closer to our ultimate goals providing the best form of protection for our customers.
What You Will Do
- Identify scenarios where risks should be covered using the guarantee scheme including but not limited to brute force, stolen phone
- Calculate the optimum amount of coverage/claim on each scenario taking into account the cost center’s risk capacity (outer boundary of risk) and appetite (how much are we willing to absorb in order to achieve the objectives)
- Design requirements for the claims resolution business process which includes, claims handling (customer service), validation, and fraud investigation. Design an optimum SLA for each commitment
- Maintain an exceptions list/log where applicable with clear sign offs/authorization
- Work together with Finance teams for the risk capacity budgeting and loss allocation
- Work together with Operations team as the first line officers on claims resolution
- Work together with Analytics team in order to use rigorous historical data for the policy scheme
What You Will Need
- At least 3 years working experience as a risk analyst. Experience working with insurance products (either financial or operational risk) will be a strong plus
- Strong logical thinking skills and able to produce informed judgments with minimum information/data
- Strong in SOP building, governance principles (maker/checker), highly informed with operational metrics (SLA, exceptions, escalations)
- Able to build dashboards as needed to monitor key program metrics i.e. Tableau or others
About the Team
Our Gopay Risk Management team, a subsidiary of the risk management team, consists of 10 people based in Jakarta . Working alongside the Risk Management teams, we are mutually concerned with protection our partners and customers. The gist of our role is to oversee the providing the best protection for our partners within Gojek, including Drivers, Merchants & Customer. For instance, should you have a question about Gopay Risk Management Money Back guarantee we are your people!
We are a tight-knit group made up of avid readers, amateur gamers, coffee connoisseurs and (guilty🙈) reality show watchers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
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