Return Refund Operations Lead

Job Description:

• Lead and monitor junior team members in executing return & refund activities to multiple internal & external stakeholders
• Analyze overall team performance and quality standards, capture overall performance result from parameters and other supporting matrixes
• Support overall return & refund process through strategic project improvement with aim to boost performance-related quality & standards
• Maintain good relationship with relevant stakeholders to ensure high quality of operational process
• Coach and develop the team which includes people development, performance, and disciplinary actions if needed

Job Requirements:

• Must have Bachelor's Degree,
• > 6-years of working experience from operational functions in FMCG, Telco, Oil & Gas, or other well-established industry backgrounds
• Proven leadership experience and managing for large group of members, or coordinate with high-level of stakeholders
• Good command English language and Bahasa Indonesia
• Strong suit of stakeholder management, communication, analytical-thinking, problem-solving, and people management