Quality Control

Responsibilities:

• Review and validate billing documents.
• Examine call recordings or collector visit reports to ensure compliance with Standard Operating Procedures (SOPs).
• Prepare daily/weekly inspection reports.
• Coordinate with collectors in cases of document discrepancies or violations of work ethics.
• Provide recommendations for improvements to the Collection Operations team.

Requirements:

• Minimum Diploma degree in any field.
• Proven experience in Quality Assurance (QA) and/or Quality Control (QC), preferably in the banking or financial industry, is an advantage.
• Ability to work under pressure, with strong interpersonal skills and a target-oriented mindset.
• Disciplined and able to work independently as well as collaboratively in a team environment.