Amar Bank sedang merekrut seorang
Quality Assurance Project Circle Lead
Loker ini dibuat lebih dari 2 bulan yang lalu
Who are we?
Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.
How did we manage to do that?
We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’
How did it all start?
Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.
Our philosophy, mission, and vision
Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.
More about the bank with startup culture environment
Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.
Join us today and create #unlimitedinnovations!
Responsibilities
- Create internal SOPs and memos within the Digital Banking Service Function and obtain approval from relevant parties.
- Ensure the integrity of fund collection and disbursement transactions within the Digital Banking Service Function, both through the review of working papers, correspondence with customers, and direct visits.
- Be responsible for the compliance of procedure implementation in the operation of products within the Digital Banking Service Function.
- Prepare data and coordinate with internal and external audit teams for examinations within the Digital Banking Service Function.
- Ensure the resolution of findings from internal and external audits of the Digital Banking Service Function within the predetermined target date.
- Coordinate with the Project Circle team and related teams to assist in preparing reports to regulators.
- Coordinate with the Project Circle team and related teams to prepare documents required by regulators for product/activity licensing.
- Be responsible for the quality audit of services provided to customers.
- Ensure the compliance of transactions initiated by or requested by customers.
- Monitor customer complaints to ensure service quality standards and resolution of complaints in accordance with SLAs (Service Level Agreements).
- Ensure continuous improvement and risk mitigation for operational and business activities conducted by the Digital Banking Service Function.
- Develop the quality of QA (Quality Assurance) audits and create reports as instructed by the immediate supervisor.
- Implement good corporate governance principles, including transparency, accountability, responsibility, independence, and fairness.
Requirements
- Minimum Bachelor Degree (S1) any fields
- Minimum of 1-2 year of experience as a Department Head or Section Head in Quality Assurance, Internal Audit, or Anti-Fraud.
- Strong analytical skills, attention to detail, ability to create reports following the Pedoman Umum Ejaan Bahasa Indonesia (PUEBI), good communication skills, and effective presentation skills.
- Having leadership skills to manage teams and provide coaching.
- Willingness to learn and commit to continuous improvement.
- Ability to work collaboratively with teams and individuals.
- Good attitude, integrity, and responsibility for one's work.
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