QC Associate Manager

Migo levels the digital playing field for 3 billion under-innovated consumers – bringing the best bits of the internet to the corner store, across the emerging world.
After bringing reading into the digital era, Kindle tech inventor Barrett Comiskey built Migo’s disruptive unique ecosystem solution to provide affordable access to digital products and services. Backed by Temasek, YouTube’s Co-Founding CTO, blue chip VCs, and key industry insiders, Migo delivers data up to 100 times cheaper than existing networks, and that cost advantage is growing.
Migo launched in Indonesia in 2020. Migo’s initial product is sachet passes providing customers access to entertainment and education at convenient neighborhood clouds (aka Migo Download Stations/MDS). Migo today has more than 1,000 locations covering over 20 million Indonesians.
In September 2021, MNC Vision Networks (MVN), a subsidiary of leading media conglomerate MNC Group, invested $40 million for a minority stake in Migo Indonesia, accelerating Migo Indonesia’s rollout to reach 100 million Indonesians across Java by end of 2022.
Prior to the investment, Migo Indonesia became the core distributor of Vision+ (MVN’s OTT) content, by launching Vision+ on Migo to deliver a tailored experience to offline consumers.
In addition to its cornerstone partnership with Vision+, Migo Indonesia also carries entertainment content from a range of top local and international producers, and education content from the best Indonesian EdTech players, as well from the Ministry of Education, Culture, Research and Technology.
Migo is looking for a QC Associate Manager with strong experience in the industrial operation & maintenance field. Working closely with Migo’s Indonesia operation team, this person will be the quality goalkeeper of the Migo Download Stations. This role challenges you to maximize your skills and experiences as we bring affordable and quality entertainment to the Indonesian mass markets.

Responsibilities

• Lead Indonesia quality control team to coworker with local operation team, as the leader of QC report to improve system to help production line, including IQC, assembly, test, field operation, to make sure all the operation follow the SOP
• Provide training and certificate for the fulfillment center or service center team
• Set up the internal audit plan with the clear score standard to every fulfillment and service center.
• Help to arrange the training program with the Operations team to improve the operation quality after every internal audit
• Lead SC QC to proceed pre-diagnose, basic repair for equipment to component, and provide training plan to the Operations team and outsourcing vendor to accelerate equipment and component turnover speed
• Provide training and certificate for the new outsourcing vendor, and proceed quarterly audit plan to review vendor quality performance.

Qualifications

• At least 5 years of experience in quality engineering, quality assurance, or a similar role with proven track record on working in scale factory or field operation, and familiar with shop floor and ticketing system
• Strong analytical and problem-solving skills
• Exhibits excellent logical thinking and capability of risk assessment in QC perspective
• Good management skill to lead 5 member team cross various regions
• Good communication skill with stakeholders of different background.
• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or other related fields of study
• Advanced proficiency in written and oral English and Bahasa Indonesia

Why join us?Simple: We bring joy and transformation not only to Emerging Markets but to you, too. Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal. We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply. We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing. We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too. We are Imagineers and together let’s transform the world and you.
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