Production Support - SeaBank

Job Description 

• Perform first level basic troubleshooting escalated by CS or Internal Teams
• Escalation of issues and request to relevant parties and following up until issues are closed
• Record events and problems into issue management tool

Job Requirements

• Bachelor’s degree or higher from a reputable university with outstanding academic achievement
• At least 1 year of experience of IT production Support Role
• Strong interpersonal and communication skills in English and Bahasa Indonesia.
• Self-starter with strong sense of curiosity.
• Can-do attitude and strong sense of integrity and responsibility.
• Strong analytical and troubleshooting skills
• Have basic knowledge in IT (web, mobile, software, network)
• Willing to work in shift and extended hours if required