Product - Production Support

Job Description:

• Respond to user queries, provide clear and sufficient guidance to users
• Perform first-layer troubleshooting, and conduct research to identify possible root causes to the reported issues
• Ensure timely resolution or escalation, and communicate with stakeholders promptly on progress
• Collaborate closely with the Product Management and Engineering teams
• Identify issue trends for reporting to all stakeholders to improve the product stability and quality

Requirements:

• Bachelor's degree in Engineering related majors, Computer Science or related disciplines will be an advantage
• Proficiency in English (spoken and written) to facilitate cross border collaborations and communications 
• Relevant work experience in a similar role
• Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
• Ability to work independently or with minimal assistance
• Good logical and structural thinking
• Strong sense of responsibility
• Collaborative and a team player