Deskripsi pekerjaan
Job Description:
- Respond to user queries, provide clear and sufficient guidance to users
- Perform first-layer troubleshooting, and conduct research to identify possible root causes to the reported issues
- Ensure timely resolution or escalation, and communicate with stakeholders promptly on progress
- Collaborate closely with the Product Management and Engineering teams
- Identify issue trends for reporting to all stakeholders to improve the product stability and quality
Requirements:
- Bachelor's degree in Engineering related majors, Computer Science or related disciplines will be an advantage
- Proficiency in English (spoken and written) to facilitate cross border collaborations and communications聽
- Relevant work experience in a similar role
- Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
- Ability to work independently or with minimal assistance
- Good logical and structural thinking
- Strong sense of responsibility
- Collaborative and a team player
