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Product Operations Manager - Commerce Enablement

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About the Role

You will be responsible for managing product and strategy operations across Commerce Enablement Products. You will be handling end-to-end funnel, from acquisition, onboarding, and engagement process. Here, you will collaborate with multiple stakeholders to ensure the process is improving over time. You have a responsibility to analyze the performance and provide key insights. In addition, the product operations role is a crucial role in feedback consolidation, in which the role will collaborate with product managers on improving the products.

What You Will Do

Owner of end-to-end operational process for several SaaS products for Commerce Enablement, and grow adoption of the products aggressively
Lead Product Operations team to collect first-hand merchant feedback on products
Based on merchant feedback collected, identify acquisition, onboarding, and engagement flow improvement opportunities and implement them
Design and implement physical outlet visit process and strategy for multiple products
Contribute ideas on promo and commercial initiatives that will help increase adoption among our merchants, and execute their implementation
Coordinate cross-functional teams and stakeholders, including GTM, Growth, Customer Success, Merchant Lifecycle, and Technical Support teams to deliver business objectives
Manage key operational vendors to deliver business objectives

What You Will Need

Bachelor's degree from a top university (second year, final year, or graduated)
4 years of relevant work experience in a fast-paced environment (strategy, operations, or product management experience would be preferred)
Excellent communication (English is a must) and interpersonal skills, a team player with a hands-on approach
Good business acumen with solid experience/knowledge of business and operational processes
Adaptable to new and fast-changing environments with a proven ability to succeed in challenging environments that stretch you to your limits
Fun and flexible character are recommended
Strong data analysis skills and attention to detail are a must

About the Team

We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.

With the increasing trends in social commerce especially in Indonesia during the pandemic, GoStore is one of the solutions that we offer to our merchants to help them sell online through social media and chat commerce. Our vision in this team is to build the infrastructure that allows merchants to have integrated POS system with multiple sales channels (both offline and online)

We have a very positive and conducive working culture, where we believe to achieve great things, we need to support each other as a team. We always strive for excellence and we put our customers and merchants as our number 1 priority. We also believe that each member will have a great sense of ownership where they can manage our own work hours, as long as we deliver the expected results on time. As a team, we continuously learn from each other, provide constructive feedback and help each other to be a better person every single day.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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