Operations Executive (Jakarta)
Company Introduction:
Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often.
Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners can discover restaurants, make bookings, save with deals, and order pick-up and delivery on the app. Chope’s demand generating diner platform is seamlessly incorporated with a suite of integrated restaurant solutions that encompass reservation, call, queue, and table management.
Founded in 2011 and currently in seven cities (Singapore, Hong Kong, Bangkok, Phuket, Shanghai, Bali, and Jakarta), Chope has grown consistently over the past 10 years. We are inviting motivated and enthusiastic candidates to join our team at a very exciting stage in our growth journey. You will be part of a team that leads the way in developing technology for the benefit of the whole restaurant ecosystem, including diners like yourself!
At a glance
A new role in the growing Chope team, our operations executives bear the responsibility of keeping Chope’s platforms updated, relevant, and snazzy.
Working on our proprietary content management platform, they’ll manage restaurant images, menus, promotions, and operating information, as well as our own content. This will require strong customer support skills to respond to restaurant requests, an eye for detail to dot every ‘i’ and cross every ‘t’, and ideally, basic knowledge of Photoshop to make those awesome food photos even more tantalising.
An entry-level role, this position is a great starting point for fresh grads or individuals looking to transition into a tech start-up without any relevant experience.
About the role
- Ensure that all restaurant-related content on our website is current, accurate, and meets Chope’s standards
- Respond to basic client enquiries and support requests for our ChopeCloud product, providing remote support where necessary
- Ensure that new restaurants are ready to go live on the various Chope distribution channels
- Ensure that Chope’s CRM is kept up-to-date at all times, removing outdated and inaccurate content on a regular basis
- Work closely with the Internal Tools product manager to continue improving the utility of our CRM
- Independent and proactive mindset, with the ability to be productive and efficient with minimal or no supervision in a fast-paced and dynamic work environment
- Keen attention to detail with a strong basic understanding of the internet and technology
- Basic knowledge of Photoshop
While not required, the following skills/experience will be favourably considered
- Intermediate HTML
- Experience in the use of back-end Content Management Systems
- Experience in level-1 tech support
- Hands-on action: Sink your teeth into opportunities that’ll deliver both impact and meaning to the Chope customer experience.
- Autonomy & ownership: Show up, work it, and strut your stuff! Take on challenges, hone new skills, and adopt a test-and-learn mindset.
- Open & collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
- Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and needs.
