Operations Executive (Bali)

At a glance

A new role in the growing Chope team, our operations executives bear the responsibility of keeping Chope’s platforms updated, relevant, and snazzy.

Working on our proprietary content management platform, they’ll manage restaurant images, menus, promotions, and operating information, as well as our own content. This will require strong customer support skills to respond to restaurant requests, an eye for detail to dot every ‘i’ and cross every ‘t’, and ideally, basic knowledge of Photoshop to make those awesome food photos even more tantalising.

An entry-level role, this position is a great starting point for fresh grads or individuals looking to transition into a tech start-up without any relevant experience.

About the role

• Ensure that all restaurant-related content on our website is current, accurate, and meets Chope’s standards
• Respond to basic client enquiries and support requests for our product, providing remote and onsite support where necessary
• Ensure that new restaurants are ready to go live on the various Chope distribution channels
• Ensure that Chope’s CRM is kept up-to-date at all times, removing outdated and inaccurate content on a regular basis
• Provide the necessary training for the restaurants on the various products they’ve signed up for
• Provide support to the restaurant clients for any issues they might be facing while using our products
• Work closely with the Internal Tools product manager to continue improving the utility of our CRM

• Minimum 1 year of related experience, preferably in a tech startup/F&B industry
• Candidates applying must be based in Bali already, or Balinese will be an advantage
• Independent and proactive mindset, with the ability to be productive and efficient with minimal or no supervision in a fast-paced and dynamic work environment
• Keen attention to detail with a strong basic understanding of the internet and technology
• Basic knowledge of Photoshop
• Basic troubleshooting for electronic gadgets

While not required, the following skills/experience will be favourably considered

• Intermediate HTML
• Experience in the use of back-end Content Management Systems
• Experience in level-1 tech support

• Hands-on action: Sink your teeth into opportunities that’ll deliver both impact and meaning to the Chope customer experience.
• Autonomy & ownership: Show up, work it, and strut your stuff! Take on challenges, hone new skills, and adopt a test-and-learn mindset.
• Open & collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
• Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and needs.