Operations Associate (Driver Education & Quality)

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and Latin America, and we need your help to get us there!
As an operations geek, here we provide you the opportunity to make an impact by formulating and delivering initiatives that will improve the lives of our driver-partners. Your impact won't end there; you'll also monitor drivers' SOP and quality, and grow and maintain a high-quality driver community.
Think you are up for it? Apply now and join the team in Jakarta, Indonesia to empower our driver-partners and ensure their long-term economic viability!
THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

What you will do:

• Maintain Driver Quality for 2-wheel and 4-wheel.
• Analyze and find the root cause of driver quality issues and apply the most effective solutions.
• Working closely with the Customer Service team to address and investigate any order disputes.
• Provide deep analysis on driver quality issues and able to provide options for solutions.
• Support the education team in handling driver issues.
• Provide training material or driver communications to ensure drivers understand the importance of driver service quality.
• Handling any driver issues and appeals.

What we seek:

• Bachelor's degree from a reputable university, majoring in Industrial Engineering/ Operations Management/ Logistics Management.
• Min 1-year experience in related industries.
• Positive attitude, attention to detail, proactive, and self-initiatives.
• Good communication skills.
• Proficient in Excel or Google Sheets.
• Able to operate design tools (Canva) is a plus.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice