Deskripsi pekerjaan
About the role
Take care of all customer related aspects concerning the quality of service on a daily basis.
What you will be doing
Deal effectively with customer complaints.
- To be the Bolloré Logistics Quality Representative for the customer
- Arrange the quality meetings with the customer
- Attend to the customer on each non-compliance issue or involve the operational staff for resolutions
- Prepare, assess and facilitate the quality indicators. Put in place improvement actions in case of non-achievement of objectives with the operational staff
- Carry out the root cause analysis or the 8D based on a scientific analysis (Pareto, etc...)
Customer system
- Manage the single action plan
- Set out and update the following documents (according to the Bolloré template or failing that, the client's one):
- Quality Assurance Plan (QAP)
- Risk analysis
Quality System
- Set the operating procedures with the operational staff
- Validate with the operations manager the list of key positions and any changes in personnel on these positions
- Manage the customer audits within its scope
Other
- Hold necessary training sessions / awareness-raising to ensure continued good customer service
- Report to the quality coordinator on any customer malfunctions and convey the reporting ad hoc,
- Respect the existing quality standards.
Vertical (Aero, automotive, Pharma)
Carry out the sensitization related to the customers specificities:
Aero:
- FOD, ESD, EN9120, Suspicions parts, PART145,...
- Establish specific programs (FOD, ESD.)
The successful candidate
Technical
- Knowledge of standards in particular EN 9120 is preferred
- Minimum 5 years of experience in direct or related fields is required for this position
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Quantity Survey or equivalent.
Behavioural
Language
You will enjoy
- Dental
- Medical
- Parking
- Birthday Leave
- Festival Leave
