Operational Quality Manager

About the role

Take care of all customer related aspects concerning the quality of service on a daily basis.

What you will be doing

Deal effectively with customer complaints.

• To be the Bolloré Logistics Quality Representative for the customer
• Arrange the quality meetings with the customer
• Attend to the customer on each non-compliance issue or involve the operational staff for resolutions
• Prepare, assess and facilitate the quality indicators. Put in place improvement actions in case of non-achievement of objectives with the operational staff
• Carry out the root cause analysis or the 8D based on a scientific analysis (Pareto, etc...)

Customer system

• Manage the single action plan
• Set out and update the following documents (according to the Bolloré template or failing that, the client's one):

• Quality Assurance Plan (QAP)
• Risk analysis

Quality System

• Set the operating procedures with the operational staff
• Validate with the operations manager the list of key positions and any changes in personnel on these positions
• Manage the customer audits within its scope

Other

• Hold necessary training sessions / awareness-raising to ensure continued good customer service
• Report to the quality coordinator on any customer malfunctions and convey the reporting ad hoc,
• Respect the existing quality standards.

Vertical (Aero, automotive, Pharma)

Carry out the sensitization related to the customers specificities:

Aero:

• FOD, ESD, EN9120, Suspicions parts, PART145,...
• Establish specific programs (FOD, ESD.)

The successful candidate

Technical

• Knowledge of standards in particular EN 9120 is preferred
• Minimum 5 years of experience in direct or related fields is required for this position
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Quantity Survey or equivalent.

Behavioural

Language

You will enjoy

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave