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Manager, Telesales

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Overview:

As a Telesales Manager, you will be responsible for leading a team of telesales representatives and driving the success of our sales strategies. Your primary focus will be on training, developing effective sales tactics, monitoring team performance, and ensuring high levels of customer satisfaction. This role requires a proactive approach to meeting sales targets, excellent communication skills, and the ability to manage and motivate a sales team.

Job Responsibility :

Training Telesales Representatives
Conduct onboarding and ongoing training sessions
Develop and update training materials, including sales scripts
Developing Sales Strategies
Assist in the creation of effective sales strategies
Implement and monitor sales strategies to ensure success
Analyzing Team Performance
Evaluate performance metrics and KPIs
Provide feedback and coaching to improve individual and team results
Meeting Sales Targets
Set weekly and monthly sales goals
Develop action plans to meet or exceed targets
Customer Relationship Management
Build and maintain long-term customer relationships
Address customer queries, complaints, and concerns
Maintaining Customer Information
Keep an updated record of customer interactions and information
Use the database to track customer trends and needs
Developing Sales Scripts
Create, test, and refine sales scripts for effectiveness
Incorporate feedback from sales calls to improve scripts
Recording and Documenting
Record details of sales calls and meetings
Maintain thorough documentation for future reference
Monitoring KPIs
Keep track of key performance indicators
Adjust sales strategies based on KPI analysis
Handling Urgent Requests
Address urgent customer queries and requests in a timely manner
Ensure customer satisfaction through quick resolution of issues

Job Requirement :

Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
Minimum at least 4-5years of work experience as a Telesales Manager, Telesales Representative, Telemarketing Executive , or a similar role in the Sales department
Preferable candidate from Logistic background
Proven experience in telesales, with a track record of success in a leadership role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance metrics and implement improvement strategies.
Proficiency with CRM software and other sales tools.
Strong problem-solving skills and a customer-oriented approach.
Strong communication and ability to lead the team

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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