Manager, B2B (Key Account)

Job Responsibilities:

• Conceptualize and implement key account management strategy in collaboration with key internal stakeholders that are in line with department objectives and targets.
• Consistently build and maintain a professional, trustworthy and respectful relationship with the key stakeholders in defined portfolio of customers.
• Provide and derive insights from periodical revenue and activity reporting to identify new trends and opportunities.
• Formulate new initiatives that enables the key accounts team to gain new business and maximize growth within existing customer base so that team sales results are achieved.
• Partner closely with key stakeholders (internal and external) to drive cross-functional support, engagement and advocacy for the success of the team.
• Develop a high-performance service culture within the key accounts team.
• Manage and coordinate the national sales activities of a group of key accounts to retain and develop their revenue contribution.
• Develop KPIs with team members and monitor individual performance.
• Identify training needs and opportunities to develop a highly skilled functional department.
• Build out training programs and materials to educate and train the key accounts team on how to manage key accounts and drive performance.
• Lead and drive additional process improvement projects for the team to optimize output and results.

Requirements:

• Possess a bachelor’s degree in any field.
• At least 5 to 7 years of experience in sales, preferably in the transportation or service industry.
• Prior experience in building and leading a sales team.
• Excellent verbal and communication skills.
• Able to thrives in a fast-paced environment.
• Resourceful and adaptable in an ambiguous and new space.
• Excellent communication skills, spoken and written.
• Written & spoken skill in Bahasa Malaysia & English.