Learning and Development (L&D) Manager

A Learning & Development Manager shall ensure the hotel’s learning system and functions are strategically linked to the organization’s mission and vision and implemented correctly based on the hotel’s standard, to improve service delivery quality, and improve job efficiency. Drive effective learning and development to ensure maximum return on investment and uphold the company values and philosophy. If you are someone who is agile, energetic, creative, confident, self-driven, result-oriented and up for a demanding learning development journey, we’d like to meet you.

Summary of responsibilities

• Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Human Resources Certification Manual are strictly adhered to.
• Assists the Guidance Team and Heads of Division/Department in identifying training needs within each department.
• Prepare, finalize and submit the annual property training budget plan & CAPEX and monitor an effective utilization.
• Develop a strategic annual property training plan, deliver and monitor the implementation and drive the company values and philosophy.
• Conduct new employee orientation - training modules, and one-on-one orientation with expat employees – training modules.
• Develops required training materials, training modules, and training sessions to fulfill hotel training needs.
• Produce training-related reports and ensure the training database is well-maintained and integrated with the Human Resources data system and management tools.
• Monitors the performance of all Training Department Personnel, ensuring they are developed to their maximum potential and efficiency.
• Lead the Annual Performance & Development Discussions in the hotel, supports Guidance Team and Heads of Division/Department in the departmental development goals.
• Coordinates the compilation and review of the hotel's Departmental Operations Manuals and assists with the monitoring of departmental standards as defined in the Departmental Operations Manual.
• Liaise with Foreign Language Trainers to provide an effective language learning program for all employees.
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners, and other organizations, including local schools, hotel schools, and universities.
• Leads the management trainee and interns’ hiring strategy to ensure that the required quota is fulfilled, and its implementation in each department across the resort.
• Supervises the implementation of the hotel's cross-training programs.
• Organize resort team building.
• Organize certification program graduation.
• Perform other duties that are assigned as necessary.

• Minimum of 2 years of solid experience as Learning Development Manager / Training Manager in a large 5-star luxury resort or a cluster role.
• Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.
• Well-versed in the leadership assessment process and execution.
• Eloquent in English communication in both written and spoken.
• Ability to deliver effective training to a large number of audiences including at the Executive level.
• Energetic, creative, and a role model to employees in standards, grooming, interaction, and communication.
• Bachelor’s Degree in Human Resources, Psychology, Teaching, or other relevant fields. A Master’s Degree is a plus.