KYCC SME

About the Role -In this role you would provide advisory support to the teams so that KYC is performed in an efficient, accurate and professional manner, and in accordance with relevant policies. You also would analyze customer complaints and identify actions to improve service. To promulgate good complaint handling techniques across the business, you will play a critical role through the delivery of skilled technical and analytical support, enabling the business to maintain customer satisfaction and meet regulatory policy standards.

What You Will Do :

• Build and maintain a strong understanding of the relevant policies and regulatory environment to ensure all policies, procedures, and data sensitivity guidelines are followed and to the highest quality standards
• Deal with different stakeholder groups to elicit business requirements, procedures, and processes.
• Share expertise and knowledge to contribute to improvements in operational processes and policies. Combine subject matter expertise and be able to transfer knowledge to other people.
• Providing Analytical support and identifying actions to improve service to reduce complaints.
• Advise on local regulatory requirements and industry best-practices
• Providing KYC Advisory support to the vendor and/or stakeholders.
• Monitoring inbound alerts routed to group mailboxes and assigning to the appropriate team for proper disposition
• Logging cases in the designated tool to track alerts and escalations.

What You Will Need

• Ability to communicate effectively with a wide variety of colleagues including senior stakeholders;
• Ability to manage a variety of tasks and to deliver to a high standard of accuracy;
• Effective written and verbal communication and interpersonal skills, with the ability to work to high standards and under strong time constraints
• Subject matter expert in Know Your Customer (KYC) domain would be an advantage
• Analytical skills and attention to detail, with the ability to think laterally around issues, proposing guidance aligned to regulatory and Policy requirements

About the Team - Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join Gojek and your future will be rich with potential. KYC Customer is part of the KYC (Know Your Customer) family in Gojek. Together with the KYC project team and KYC Merchant , your role in KYC Customer is to ensure our Gojek platform has proper KYC processes for onboarding our customers and merchant-partners, overseeing the compliance of all regulatory requirements and delivering the best service level for the KYC process possible. We work closely with other cross-functional teams, including AML, Regulatory Compliance, Risk & Fraud, Product, and Customer Care  teams, to deliver seamless KYC initiatives, ensuring the quality and compliance of these initiatives, as well.  
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.