Deskripsi pekerjaan
- Setting up new computers, networks, and software for all employees
- Providing IT assistance to all employees
- Training end-users on hardware functionality and software programs
- Resolving logged errors in a timely manner
- Monitoring hardware, software, and system performance metrics
- Updating computer software as well as upgrading hardware and systems
- Maintaining databases and ensuring system security
- Documenting processes and performing diagnostic tests
- Keeping track of technological advancements and trends in IT support
- A bachelor's degree in computer science, information technology, or similar 2 - 3 years of experience as an IT support
- Exceptional ability to provide technical support and resolve queries
- In-depth knowledge of computer hardware, software, and networks
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Ability to keep up with technical innovation and trends in IT support
- Exceptional interpersonal and communication skills
