IT Operations Lead

Job Responsibilities:

1. Collaborate with IT Leads, Managers, and business stakeholders to identify opportunities for applying technology development, process improvement, and people capabilities development.
2. Ensure the oversight and coordination of dependencies across the projects and programs in the service portfolio, and resolve or escalate conflicts.
3. Objectively review the performance of employees based on the standardized grading/levelling and provide feedback.
4. Create a formal career development plan for the team and execute
5. Create and present the departmental vision & roadmap
6. Manage the assessment & implementation of the IT operating model & process, based on a well-known IT service management framework/ ITIL, staffed by the rest of the team.
7. Manage the development of a new IT asset Management model for budget tracking, aiming ultimately to create transparency & drive efficiency
8. Develop and lead a business case management to evaluate the initiative prioritization based on the business impact, collaborate with IT Managers
9. Maintain the OKR of the IT Operations team, and drive the alignment with the rest of the team

Job Requirements:

1. Eight or more years of experience in IT and business/industry with diverse roles and increasing leadership responsibilities across major projects and programs.
2. Exceptional leadership skills with the ability to develop and communicate the portfolio objectives, inspire and motivate staff, and maintain alignment with the business strategy.
3. Excellent verbal and written communication skills, including the ability to explain and "sell" the portfolio goals and objectives to business as well as technical leadership.
4. Strong analytical, conceptual and financial analysis skills, and familiarity with service management, financial reporting, and asset management tools.
5. Familiarity with one or more project management methodologies from waterfall, agile, and Scrum and across a range of projects and programs.
6. Familiarity with common IT services management frameworks such as ITIL, Cobit, or ISO/IEC 20000.
7. Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Familiar with technology trends and corporate innovation.
8. Highly empathetic and able to various styles of interaction to match the needs of a variety of business and technical audiences.
9. Substantial consulting leadership experience is a plus.