IT Operations - IT Helpdesk (Surakarta)

Job Description:

• Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-user's requirements
• Troubleshoot and resolve application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Manage IT infrastructure, system monitoring, and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled server backups

Job Requirements:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred. Minimum 3 years of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard/applications operating procedures
• Ability to cover after-office hours and weekend support if there are any infrastructure issues
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills