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Improvement Project Manager - KYC Team

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About the Role

As our KYC Project Manager, you’ll be part of the greater KYC verifications team that directly impacts Gojek’s partners. Your main objective will be to lead projects that further enhance KYC processes contributing to measurable benefits for the team's operations. You’ll help identify gaps in our current operational processes, come up with automated solutions to resolve these issues, and review their subsequent results. The main KYC streams, as well as the Product and QC teams, will be your companions on this ride. Your efforts will directly ensure the KYC team operates with great efficiency, reducing manual processes across all KYC functions and facilitating seamless new product deployment.

What You Will Do

Review manual processes and come up with solutions to implement automation for KYC customers, merchant-partners, and driver-partners, and monitor result to ensure continuity
Review issues within day to day operational processes and come up with actionable solutions
Liaise with Product team for any product changes that impact the KYC team
Monitor project implementation, track sanity testing result and escalate any issue to the product team
Handle Budgeting for KYC customers, merchant-partners, and driver-partners by liaising with the Finance teams and relevant counterparts
Ensure reduced manual process across all KYC functions, reduced issues day to day basis, and seamless new product deployment

What You Will Need

At least 5 years in Project Management, ideally from a consulting background
Strong analytical thinking skills in order to deeply understand end-to-end processes and conduct impact analysis
Strong communication skills (Bahasa and English) to effectively convey your ideas and influence peers and relevant stakeholders
A data-driven mindset in order to handle numbers, read trends, and spot data discrepancies
Advanced Google Sheets skills; familiarity with BQ, SAS, or SQL is a plus
Familiarity with cost and benefit analysis
Familiarity with BQ is a plus

About the Team

Our KYC (Know Your Customer) team is a family of project managers, merchant supervisors, and customer managers based in Jakarta, Indonesia. The gist of our role is to ensure our Gojek platform has proper KYC processes for onboarding our customers and merchant-partners, overseeing the compliance of all regulatory requirements and delivering the best service level for the KYC process possible. We work closely with other cross-functional teams, including the Verification, Regulatory Compliance, Risk & Fraud, Product, and Operations teams, to deliver seamless KYC initiatives, ensuring the quality and compliance of these initiatives, as well.

Some of the past projects our team has worked on include automating the KYC Customer journey, and implementing several process improvements that effectively shortened the service level agreement (SLA) KYC process.

Working from home has been a strange time for a lot of us, so our team has been taking time on our calls to trade advice on the best ways to keep sane with this new work set up. We're a very close team made up of bookworms, gamers, coffee drinkers, and Netflix watchers. We look out for one another, and work together to get the job done.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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