Guest Relations Manager - AYANA/BALI

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Manager to work with our Rooms team at the finest 5-star luxury resort in Bali.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Ensure compliance with health and quality standards
• Proven track record in deescalating any setbacks with the guests.
• Help with the scheduling/man planning.

• Hands-on experience with Hotel Management software (PMS)
• Bachelor's degree in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
• 1 or 2 years experience in similar position
• Strong affinity for and commitment to the hotel industry
• Strong market sense and results orientation
• Understanding of all hotel management best practices and relevant laws