Growth - Community and Affiliate
Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
Our Experiments team builds growth engines for Xendit through experimental products. We do this by pushing the frontiers of what is possible in the industry and creating modern solutions to old problems. As part of the Experiments team, you may become part of a team that builds from 0 to 1, from 1 to 1,000, or from 1,000 to the moon. It requires flexibility and adaptability to take on new challenges in order to grow an early-stage product.
To build from the ground up, we take ideas, customer pain points, or gaps in the market, push out an MVP at speed and iterate to find product-market fit. This team presents a unique opportunity for people who are looking to build something new, rather than scaling mature products. People who join this team have a strong interest in growth (personally and professionally) and, therefore, a continuous improvement mindset.
We're seeking a passionate individual to take the helm of our community and affiliate program for our exciting new consumer financial products. In this pivotal role, you will be responsible to drive awareness and widespread adoption of our innovative offerings through community and affiliate. Your primary focus will be to collaborate closely with Product, ops, and external communities and partners to establish a strong market presence. If you're eager to make a meaningful impact in a fast-paced environment, this is the opportunity you've been waiting for.
Responsibilities
- Community Engagement:
- Develop and execute strategies to build and nurture an engaged online community around our brand.
- Plan and oversee the implementation of community events, both online and offline, to foster a sense of belonging among members.
- Monitor and participate in community discussions, responding to inquiries, feedback, and concerns in a timely and constructive manner.
- Create and manage a robust affiliate program to drive revenue growth through strategic partnerships.
- Identify and recruit potential affiliates, influencers, and partners aligned with our brand values and target audience.
- Provide affiliates with the necessary resources, support, and incentives to maximize their performance.
- Collaborate with the marketing team to create engaging content tailored for the community and affiliate audience.
- Develop and curate content that encourages user-generated content and interaction within the community.
- Work with affiliates to ensure they have access to high-quality promotional materials and content.
- Track and analyze key performance indicators (KPIs) related to community engagement and affiliate marketing efforts.
- Provide regular reports on the success of community initiatives and affiliate partnerships, identifying areas for improvement and growth.
- Cultivate strong relationships with community members, affiliates, and influencers to enhance brand advocacy and loyalty.
- Collaborate with cross-functional teams to align growth strategies with overall business objectives.
- Stay abreast of industry trends, competitor activities, and emerging opportunities in the community and affiliate marketing space.
- Continuously optimize strategies based on data-driven insights, feedback, and industry best practices.
- Prioritize customer-centric solutions and align marketing efforts with customer needs.
- Exhibit determination in setting ambitious goals and executing them relentlessly.
- Embrace challenges willingly and consistently deliver high-quality results within deadlines.
- Foster a positive and collaborative work environment, valuing feedback and personal growth.
- Strive to be a remarkable professional who leaves a lasting positive impression.
Qualifications
- You have 3+ years consumer marketing experience in fast moving environment
- Proven experience in community management, affiliate marketing, or a similar role.
- Strong understanding of digital marketing principles and social media platforms.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Creative thinker with a passion for fostering connections and driving growth.
If you embody these qualifications and responsibilities, we encourage you to join our team and contribute to the growth and success of Xendit's consumer financial products.
