Deskripsi pekerjaan
Responsibilities
- Investigate all cases that are escalated to Anti Fraud (Amar Bank Digital and Tunaiku Retail Circle) or categorized as a fraud signal assigned by the Anti Fraud Investigator Supervisor/ Team Leader.
- Maintain productivity and quality according to daily targets according to patterns and alerts included in the Digital Banking.
- Checking suspicious transactions, contacting customers to ensure genuine transactions, providing the latest updates on cases in digital banking.
- Provide clear results and maintain a Fraud case tracker as part of daily tasks
- Responsible for supporting data as evidence during the investigation process and maintain data confidentiality
- Problem-solving and solution-oriented approach with strong analytical skills
Requirements
- Candidate must possess at least Diploma鈥檚 degree in any discipline.
- Have knowledge about Anti Fraud and investigation, internal audit and application processes specifically digital products from Financial Services Institutions.
- Having Experience at least 3 years.
- Technical, Computer and Analysis Skill in related areas.
- Willingness to learn and high morale.
