Fleet Resource Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The main goal of the Resource Management Support (RMS) team is to build standardized processes and frameworks so that the Fleet and Shipper operations teams can build and manage their fleets efficiently, to in turn achieve the necessary capacity to support operations. The Fleet Resource Manager will be responsible for planning and implementing Acquisition and Retention programs of delivery personnel and delivery partners.

The Fleet Resource Manager will:

Develop and maintain relationships with delivery partners

Develop and manage central channels of leads acquisition

Work on complex partnership negotiations with service providers, including drafting and reviewing of all contracts and presentations

Provides data-driven action strategies in order to consistently optimize our commercial performance and improve market share.

Analyzing patterns and trends in market behavior to support strategic decision making

Work with Training and Operations team to ensure that acquisition, onboarding journey and training methods result in high performing officers, couriers, and delivery partners

Coordinates with fleet teams to achieve the proper mix of fleet

Delivery of shared services to support stability of resource management of LM teams

Ensure compliance with applicable company, legal and regulatory requirements.

Minimum Qualifications:

Bachelor's Degree preferably in Business, Economics, Marketing or Human Resource Management

Proven supervisory or team management experience (at least 3 years)

Strong existing working relationships with external partners

Data-driven and analytical approach in strategy formulation and execution

Experience in recruitment is a plus

Proficient in Microsoft Office / Google Suite

Excellent verbal and written communication and a creative thinker

Strategic, innovative and creative personality with a strong business acumen

A passion for working in and managing a fast-paced, collaborative environment

Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks

Values excellence, integrity, and fairness

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