Enterprise Sales Support Associate

What You Will Do

• Be the first point of escalated contact regarding onboarding processes of Merchants and Partners, acting as internal consultant for all processes relating to onboarding, with special focus in Enterprise merchants
• Ensure that all relevant administrative documents pertaining to Merchants’ lifecycle are kept up to date, in accordance with internal audit guidelines & assist in monthly operational audits to ensure all relevant settings, documents and business processes are in line with standard operating procedures and internal audit guidelines
• Ensure that Gojek receives all necessary onboarding documents for Merchants and Partners and conduct periodical checks to update Gojek’s databases
• Assist in preparing figures, analysis and other ad-hoc reports for use in business process reviews with potential Partners, ensuring documentation thereto and create internal reports regarding alignment between Partners’ processes and Gojek’s internal system capabilities to serve them
• Responsible for solving first layer troubleshooting issues pertaining to onboarding, activation and deactivation of products deployed (including requesting to withdraw any facilities / devices deployed)
• Responsible for fulfilling Account Management team’s requests for ad-hoc periodical reporting including but not limited to product statuses, transactions, and results of promotional activities undertaken
• Assist in the creation of training material for newly onboarded Merchant / Partners staff members and or other demand-generating activities in collaboration with the Merchant Academy team
• Conduct monthly operational audits to ensure all relevant settings are appropriate and is in line with standard operating procedures

What You Will Need

• At least 2 years experiences in Business Administration or other related field
• Excellent practical level of computer and data processing and presentation software literacy (Google Docs Suite, MS Office Suite, SQL), or the ability to quickly learn and use the knowledge thereto
• Excellent interpersonal skills with proven analytical and effective verbal and written communication abilities; 
• Possess a high level of attention to detail and accuracy
• Ability to quickly grasp concepts, business processes and translating them into a output-based working level document
• Excellent written and spoken English and Indonesian skills
• Self-starter, with the ability to work independently and as part of a team in achieving desired results; ability to complete deadlines amid competing priorities;