Deskripsi pekerjaan
- Build personal, professional, and organizational capabilities not just to CS but also for FO team
- Market & industry research for customer satisfaction to more proven CX score
- Conduct Customer Emotion Experience Survey
- Daily QC for CS and regular QC for product to ensure the product and service meet customer needs and exceed customer standard
- Doing research by profiling the customer journey data, market & industry trend to create CRM strategic campaign and personalized approach for customer advocacy
- Contribute to ICCA & Contact Centre World competition
- Min D3 – S1 degree
- Preferably 6-8 years experience in financial service/insurance/banking/fintech
- Excellence in communication & presentation skills
- Has exposure to create learning program for improve in Customer Service/ Service Excellence or any related to service
- Experience to leading a team or a team player
- Good knowledge of basic risk theory
