Glints sedang merekrut seorang
Customer Success Manager (SME)
Loker ini dibuat lebih dari 2 bulan yang lalu
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Customer Success Manager to join our Customer Success team, to maintain a set of strategic team to grow their existing accounts.
What You’ll Be Doing
- Achieved Monthly Team Target in revenue growth from current customers, renewal, or reactivation of churned customers in a form of Job Order Value from Job Farmed
- Ensure customer satisfaction and happiness by achieving +50 NPS, Customer Health Score, Issue Resolution, and 75% of retention
- Achieved Overall Growth target from total accounts per Quarter measured by Hubbers Growth and MRR
- Set a plan for upselling and cross-selling activities for customers (Can be soft-selling)
- Achieved liquidity target from given cross border job (Differentiate New Business and Refarming Jobs)
- Ensure SLA standard for the team (CV Sent, Interview)
- Building strong SME/B customer success core fundamentals direction, including setting the right system and processes to scale the team and the customers at Glints
Who We Are Looking For
- Have at least 4-5 years experience in Strategic Customer / Stakeholder Management
- Good communication skills. Must be fluent in English
- Data-driven in the decision-making process
- Execution Excellence
- Recruitment Background or hiring background
- Have experience at least 3 years to lead a team of 3-5 people above
Let’s Realise Human Potential.
We have impacted many lives since we were founded in 2013, but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is an online talent recruitment and career discovery platform with the enduring purpose of contributing to a world where people and organisations can realize their human potential.
Our tech-enabled approach to recruitment and career discovery connects more than 1.5 million candidates to their next dream opportunities, has supported more than 30,000 companies in finding top talents, doubled recruiter efficiency, and has raised more than US$30M+ from best venture investors in Asia to date.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times, and we are proud to be recognised by LinkedIn as one of the Top 10 Startups in Singapore in 2020.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
Integrity: Have courage, be guided by the truth, don’t be afraid
Impact: Missionaries, not mercenaries
Beginners’ Mindset: Stay humble, don’t be attached to ego
Customer Obsessed: Customers First
Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast
Where We Work
Glints operates in multiple locations across Greater Southeast Asia, including Singapore, Indonesia, Vietnam, Taiwan and Malaysia.
Learn more about Glints and our culture at bit.ly/glintsculture,
Or check out our Careers Page at https://glints.com/careers!
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