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Customer Services Admin

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Migo levels the digital playing field for 3 billion under-innovated consumers – bringing the best bits of the internet to the corner store, across the emerging world.

After bringing reading into the digital era, Kindle tech inventor Barrett Comiskey built Migo’s disruptive unique ecosystem solution to provide affordable access to digital products and services. Backed by Temasek, YouTube’s Co-Founding CTO, blue chip VCs, and key industry insiders, Migo delivers data up to 100 times cheaper than existing networks, and that cost advantage is growing.

Migo launched in Indonesia in 2020. Migo’s initial product is sachet passes providing customers access to entertainment and education at convenient neighborhood clouds (aka Migo Download Stations/MDS). Migo today has more than 1,000 locations covering over 20 million Indonesians.

In September 2021, MNC Vision Networks (MVN), a subsidiary of leading media conglomerate MNC Group, invested $40 million for a minority stake in Migo Indonesia, accelerating Migo Indonesia’s rollout to reach 100 million Indonesians across Java by end of 2022.

Prior to the investment, Migo Indonesia became the core distributor of Vision+ (MVN’s OTT) content, by launching Vision+ on Migo to deliver a tailored experience to offline consumers.

In addition to its cornerstone partnership with Vision+, Migo Indonesia also carries entertainment content from a range of top local and international producers, and education content from the best Indonesian EdTech players, as well from the Ministry of Education, Culture, Research and Technology.

Are you ready for an exciting future in Migo?

Migo is in search of a Customer Support Admin who will be in charge of managing our communication channels for customer support. You will be part of the Customer Support and Experience team in ensuring that all feedback, issues and concerns of Migo users are attended to in a timely manner.

Responsibilities :

- Manage WhatsApp and social media channels for customer feedback and concerns

- Identify customers’ needs, attend to their issues and complaints, and process resolutions – escalating them to Product Team as needed

- Communicate information and updates clearly and effectively to the customers

- Always practice compassion and build good relationship with the customers

- Assist the Marketing Team in their operational needs

- Periodically check the customer support dashboard

Qualifications :

- At least 1 year of experience in customer support function or related field

- Empathetic and has a customer-first mindset

- Good interpersonal skills, able to build internal and external relationships

- Proactive and is able to multi-task; displays effective time management skills

- Clear communicator with good English communication skills

- Open to work outside of usual work hours to monitor customer support dashboard

- Open to work on night shift (2:00 PM to 11:00 PM) and on the weekends

- Willing to work under 6 months contract basis

Why join us?

Simple: We bring joy and transformation not only to Emerging Markets but to you, too.

Being an Imagineer means breaking boundaries by imagining, designing, building, and developing innovation to transform lives. Here in Migo, we aren’t just employees. We are Leaders, Caring, Relentless, Innovators, Always Improving, and we carry this in every action as we work together as one team towards one goal.

We change the world. Our passion for solving problems fuels us to continue challenging social norms and rebalancing accessibility for everyone. We dream big yet execute simply.

We don’t fear failure. Rather, we take those as an opportunity to improve. We move as one borderless team and build ideas together. Your inputs are valued because all of us are innovators: we believe that our endless curiosity while learning from each other builds the next best thing.

We unlock your full potential by being surrounded by a vast diversity of cultures and perspectives. You will be mentored by experts and fellow leaders through knowledge sharing and through fast and straightforward feedback. You will be empowered to grow as an individual and a professional to a whole new level – because as much as you got us, we got you too.

We are Imagineers and together let’s transform the world and you.

Follow us on:

HP: www.migo.io

FB (Product News):https://www.facebook.com/MigoIndo/

FB (Careers): https://www.facebook.com/MigoCareers/

IG:https://www.instagram.com/migoindonesia/

Linkedin:https://www.linkedin.com/company/migo

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