Customer Relationship Management

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Requirements

• Preferable minimum 2 years of increasing responsibilities in CRM
• Having good knowledge on integration and cross-module solution
• Strong logical thinking and problem-solving skills
• Familiarity with customer databases, comfortable working with data

Job Descriptions

• Working knowledge of analytic applications, Customer Relationship Management (CRM) software and business intelligence tools
• Developing Customer segmentation strategy which translates to campaign execution across platforms, examples but not limited to email, rich push, or push notifications.
• Shaping and delivering of marketing and promotional campaigns
• Increase campaign performance through creative testing and performance reviews (A-B testing)
• Driving regular analysis on CRM collaterals & channels used. To be able to change step, improve & develop longer term consumer retention strategy
• Support the CRM Program optimization by measuring key metrics including Click Through Rate, Open Rate, Conversion Rate, Database Growth. Implement tracking & reporting mechanisms to measure and improve campaign effectiveness.

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